Frequently Asked Questions

  • We hope that you love your order from! If for any reason you’re not satisfied, it’s easy to return an item and receive a refund.

    What is your return policy?

    Returns are FREE for all domestic and international customers!

    We accept unworn merchandise in the original condition within 14 days from the date your package was delivered. The following items cannot be returned for a refund:

    • Intimates, including shapewear, bras, undies, tights, and socks
    • Customizable merchandise, including monogrammed items
    • Any item marked as final sale

    Please note, original shipping charges are non-refundable.

    How do I start a return?

    Returns need to be processed on a computer or tablet.

    To initiate a return:

    • Login to your account and go to your Order History
    • Click “Start a Return” next to the item you wish to return and follow the instructions on the screen

    How will I be refunded?

    You will have a choice of receiving your refund to your original form of payment or as credit. If you choose to receive your refund to your original form of payment, the cost of a prepaid return shipping label will be deducted from the amount of your refund.

    How long will it take to be refunded?

    Your refund will be issued within 7 business days after the return has been received by the boutique. You will be notified via email when we receive the return and when the transaction is complete.

    Please note that your banking institution may require additional days to process and post this transaction to your account (typically 1-5 business days once they have received the information from us).

    Click here for more information about returns.

  • What is your shipping policy?

    We have one checkout process no matter how many boutiques you shop from. Please note, if you purchase from multiple boutiques you will receive separate packages and tracking numbers from each store.

    Where do you ship?

    We ship to over 30 countries and are constantly adding new destinations. To view a list of all countries we ship to, you can either:

    Do you offer free shipping?

    We are happy to offer free standard shipping on orders that meet our free shipping minimum. Click here to see free shipping minimums by country.

    Do you offer expedited shipping?

    In certain locations we offer expedited shipping and pick-up-in store options. You can select your desired shipping method during checkout.

    When will my order ship?

    Most orders ship within 2 business days. Shipping times may vary due to the availability of merchandise, location of the boutique and carrier used. Visit our shipping information page for delivery estimates by country.

    Orders are not shipped on the weekends or holidays.

    How can I track my order?

    As soon as a package ships, you will receive an email with tracking details. If for some reason you do not receive an email within 2 business days of placing an order, please check your spam folder and add to your safe-sender list.

    You can also track your order status under the Order History section of your account.

  • Can I cancel or change my order?

    If you need to make any amendments, please call us as soon as possible at +1 (646) 368-9685, text us at +1 (646) 798-7713 or email us at Boutiques are very quick at packing and shipping orders which means we usually cannot make changes. If it is too late for us to cancel your order, items can be returned (for free!).

    If you would like to add items to an order you already placed, you will automatically get free shipping on all additional items you purchase before 11:59 PM Eastern that same day.

    The order I received was incorrect or missing items.

    Items purchased on ship directly from our boutiques, so if your order contains items from multiple boutiques, you will receive multiple packages.

    If after receiving all packages you are still missing an item, please call +1 (646) 368-9685, text us at +1 (646) 798-7713, or email

  • Where do I enter a promo code?

    You can enter a promo code at the Shopping Bag stage or during checkout before placing your order.

    I have a credit. How do I go about using it? credit will automatically be applied to your order during checkout.

    If you do not use the entire credit on one order, the balance will remain in your account and can be used on future purchases. Unless otherwise noted as part of a promotion, your credit will never expire. Please note in the case of a return, your Shoptiques credit will be the first form of payment refunded. This credit will be applied back to your account.

    What is the Trust & Safety Fee?

    The Trust & Safety Fee helps us support real shop owners and keep business local. The fee covers various operating costs and support measures like customer care, fraud prevention, and boutique background checks.

    Can I pay in my local currency?

    You will be required to checkout using the currency local to your shipping address.

    Will I be charged duties and taxes on international orders?

    Prices displayed on are inclusive of any applicable international duties and taxes. You will not be required to pay additional fees upon delivery.

    Will I have to pay sales tax on domestic orders?

    Because aggregates boutiques from all over the world, any local sales tax charges will depend on the boutique’s location and your shipping address.

  • Do you have gift cards?

    Yes! Physical gift cards can be shipped in a pink gift box or electronic gift cards can be delivered instantly via email. Click here to view all gift cards.

    Please note, gift cards can only be used for purchases made on

    How do I redeem a gift card?

    Go to and enter your 15 digit code into the space provided on the screen. Please note, you will be required to login or register for an account before redeeming a gift card. Once redeemed, the gift card value will automatically be applied to your order during checkout.

  • Where do you find all the merchandise?

    All of the merchandise on is selected by the individual boutique owners. Many boutiques carry their own labels or buy from emerging, niche or local designers. Each has a distinctive style that reflects the boutique owner’s discerning eye and creative vision. Many boutique owners travel the globe to bring you the most unique items from indie designers all over the world.

    An item in my shopping cart is now sold out. Why did this happen?

    Unfortunately items placed in your shopping cart are not held or reserved until your order is complete. If you find something you like, we recommend purchasing it as quickly as possible to avoid losing out on competition from other shoppers online and in the physical boutiques.

    An item is out of stock. Will you be getting more?

    Because most items are unique or one-of-a-kind, we do not restock often.

    Viewing a sold out item? Sign up for email notifications and we will let you know if more become available.

  • Why do I have to register before making a purchase?

    Registering for a account helps speed up the ordering process and allows you to easily track the progress of your order.

    Other benefits to creating a account:

    • Save your address and payment preferences to make checkout even quicker next time
    • Review and track past purchases
    • Initiate returns and track refund status
    • Save items to your Love Box
      • Create wish lists that you can email to friends and family
      • Get notified when items go on sale
      • See when sold out items become available again
    • Manage other account details, like available credit

    What is the "Chat with Your Personal Stylist" feature?

    Based in our New York City office, stylists are fashionable, friendly, and ready to help! They love to answer all kinds of questions, whether they be fit or style-related. Send us your picture or images of things that inspire you, and a stylist will work with you one-on-one to find the best boutique finds. Chat or email us at

    How can I report intellectual property infringement?

    Submitting a claim of intellectual property infringement is a serious matter with legal consequences. If you’re not sure whether the content you’re reporting is infringing your legal rights, you may want to seek legal guidance. If you believe your intellectual property rights are being infringed, the easiest way to report this, is to fill out this online form. You do not need a Shoptiques account to submit a report. Completing this form will help ensure we have all of the information necessary to expeditiously investigate your specific claims and resolve it as quickly as possible. If you would like to submit a counter a notice of alleged infringement submitted against you, or withdraw a notification of infringement that you submitted, please email